We stand firmly behind the quality and innovative designs of our products with a 30-day, risk-free trial period which guarantees free returns only if the product is damaged by us or malfunction. We only accept like-new products returned in original packaging. We even cover your return shipping costs if you are returning products from the contiguous United States. We will provide you with the required return shipping labels to make things easier for you.
Exceptions to the return policy are listed below.
KNF Solid Wood Return Policy Exceptions
- If your desk or any other product does not function as it should, please contact us for troubleshooting or obtaining replacement parts.
- Expedited Shipping: Any expedited shipping cost (i.e. next day or 2nd day shipping) is non-refundable.
- Volume Orders: We do not accept returns of orders that include four or more of the same item. If you plan on ordering four or more of one particular item, we recommend ordering just one initially to ensure you are satisfied before ordering the rest.
- Made-To-Order: Custom Solid Wood desktops are made to order and custom cut just for you. These custom products cannot be returned, but all other items on your order, such as desk frames and accessories, can be returned (barring any other exception).
- Discounted showroom, open box items and promo items are not returnable and exchanges on those items are not permitted.
- A Return Merchandise Authorization (RMA) number is required for all returns. Please do not return any items without first receiving your RMA number, they will not be accepted and will be returned back to you.
- All items must be returned in the original packaging. Very important: Without the original packaging, items can be damaged during return transit, and will be returned back to you.
- Disassembly and/or shipping you packaging materials are not services that we provide.
- Return requests must be submitted via the form below within 30 days of receiving the item.
- Return approvals take between 3-5 business days. Once approved, a RMA number and instructions will be issued.
- Return authorizations expire 30 days after approval; please contact us if you need additional time to return your order.
- Once we receive the return, it is processed within 3-5 business days. When the return has been inspected and accepted, a refund will be issued.
- Credit card providers can take 2-5 business days to post your refund. If you’ve received notification from us that you’ve been refunded, and you haven’t seen your refund post to your credit card in 2-5 days, please double check the. account that was used to make the purchase, then contact your credit card provider directly.
Order Cancellations or Changes
- Most orders ship the same day they’re placed, so please let us know immediately if you decide to cancel or change your order. If your order has not yet shipped and you need to change or cancel it, please email us or contact us.
- If the item has already shipped, we are unable to reroute shipments. In those cases, you will need to receive the order and then complete the returns process by filling out the return form below.
- Custom cut, special order solid wood have an extended lead time and are subject to a 20% cancellation fee if the manufacturing process for your desktop has started prior to your cancellation.