About KNF SolidWood
What Are Payment Options?
Credit Cards - We accept the KNFSOLIDWOOD Credit Card, American Express, Discover, MasterCard and Visa. If debit, payment will be withdrawn immediately.
Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order.
PayPal - If you have a PayPal account, you can click “Check out with PayPal” in the shopping cart.
Affirm - Buy with Affirm – and pay off your purchase in easy, fixed monthly payments.
Personal Checks, Cashier's Checks, and Money Orders - We accept checks as a form of payment. A quote will be required for these types of payments. You can easily obtain a quote directly from our website by clicking here.
Please keep in mind that, to prevent against fraud, any orders paid for with checks and money orders will be held for 15 days from the time the check is received to allow for the check to clear. If you need your order to be processed as quickly as possible, credit card will offer the fastest payment method.
Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or postal mail. Please Fax Purchase Orders To: (+84) 9 1776 90 92. Some additional terms and conditions include:
The minimum purchase order amount we accept is $100.
Payment terms are Net 30.
We cannot accept purchase order numbers over the phone.
We cannot accept international purchase orders.
We cannot process an order until we have received a signed purchase order.
Full Terms and Conditions
We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (+84) 9 1776 90 92 with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.
Store Credit - Store credit is an option for return refunds and discounts on existing orders. If you receive store credit, it will appear as a payment option during the checkout process. Store credit can pay for the entire order or a portion of the cost, depending on how much credit is available. You can check the status of your store credit anytime by logging into My Account.
Gift Cards - We have KNFSOLIDWOOD gift cards available to personalize and send to friends and family. Gift cards can be sent electronically or in the mail and will include a code to apply during checkout. To purchase a gift card, click here.
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.
If you’d like another copy of your receipt, you can always go to My Account and click “View Order Status” within the My Orders section. To the right of your order details, you’ll see an envelope icon that you can click to forward your order details to a different email address.
One of the best things about buying through KNFSOLIDWOOD is that we do not have to charge sales tax, with a few notable exceptions. KNFSOLIDWOOD is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.
Note to customers shipping to Colorado: Pursuant to Colorado law, the purchaser is required to file a sale or use tax return, and may be required to pay sales or use tax on certain items.
For information regarding taxes and tariffs on international shipments, click here.
Using Promotional Codes
If you receive a promo code, be sure to enter it during checkout so that it can be applied to your order. Promo codes apply to most of our products but may have some restrictions; these may be based on timeframe, type of product, or brand. To check how and when your promo code can be used, click here.
Premier and Trade Programs
These programs are intended for customers purchasing for a business and trade professionals*. These programs are not intended for resellers of KNFSOLIDWOOD products or non-business customers. Accounts may be removed from these programs at any time at the discretion of KNFSOLIDWOOD.
*Trade professionals include: Interior Designers, Architects, Landscape Architects, Contractors, Real Estate Developers and Stagers.