General FAQs

What countries do you ship to?

All of our items are available to ship within the United State.

International shipping outside of the United State

Do you have any store locations?

Our store is in Austin, Texas 78754 US.

When can I expect delivery?

Post-Order:

Visit My Orders for up-to-date order status. We'll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Pre-Order:

You can calculate estimated delivery dates for each item from the 'Shipping & Returns' tab on the product page.

What payment methods do you accept?

Accepted Payment Methods:

Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)

PayPal

Personal Checks, Cashier's Checks, and Money Orders

Purchase Orders

Wire Transfer

To learn more about the payment methods above, click here.

Sales and Promotions:

We love a good deal as much as you do. Throughout the year, we offer very special promotions and discounts to our customers. We don't know if and when an item will go on sale, but when it does we can't wait to share the good news! To sign up for daily or weekly Daily Sales emails, click here.

Apply Promo Code:

Promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.

 How do I become a supplier?

If you are interested in becoming a KNF Solid Wood supplier, please visit our Partner page to learn more.

 Supply Chain Transparency

KNF Solid Wood is committed to ethical and responsible sourcing from its suppliers, and these steps make sure our suppliers share our commitment.

1. Verification of Supply Chains

KNF Solid Wood requires our suppliers to comply with applicable laws related to forced labor and human trafficking, as well as child labor, working hours, harassment, abuse, discrimination, product safety and factory security, in or as part of our supply chain. We focus our attention on suppliers that we believe source and/or manufacture in high-risk regions.

We expect that all of our suppliers adhere to the our Supplier Code of Conduct, which outlines our expectations about slave labor, human trafficking and other social responsibility matters, including:

Maintaining transparent and current books and records to demonstrate compliance with applicable law and industry standards. Any violation of applicable labor law is considered a breach of contract by the supplier.

Maintaining formal written disciplinary procedures for employees that engage in physical, mental, verbal, sexual or other harassing practices and to clearly communicate them to all employees and prospective employees.

2. Audits of Suppliers

Our Supplier Code of Conduct permits us or third party auditors to verify compliance with any aspect of our Supplier Code of Conduct at any time. KNF Solid Wood auditors are expected to understand our Supplier Code of Conduct, as well as local laws, rules and regulations in each applicable jurisdiction. Audits may be conducted on site and may involve discussions or interviews with workers and managers as well as a physical inspection.

Violations of the Supplier Code of Conduct are documented and each supplier is expected to prepare and implement a detailed corrective action plan. Unannounced follow-up visits also may be conducted to ensure that violations are addressed.

3. Certification of Suppliers

Our suppliers are required attest in writing that they comply with our Supplier Code of Conduct, the legal requirements of all of the countries in which it does business and standards of its industry.